FAQ

Are these real pearls?

Yes. Each piece features 100% natural freshwater pearls, carefully selected for their exceptional luster, smooth surface, and balanced shape — graded AAAA or AAA for quality.

How do I check the status of my order?

Once your order has shipped, you will receive a confirmation email that includes a tracking number. If you have not received this email, please feel free to contact us to check on the status of your order.

Can I edit or cancel my order?

Orders cannot be edited after they have been placed. This includes edits to the items, shipping methods, payment methods, and the shipping address. If you accidentally entered an incorrect address at checkout or need to cancel your order, please email us at info@chowsjewels.com immediately after placing your order. There is a limited window to cancel your order, and we will do our best to accommodate cancellations.

Do you ship to Canada?

We are working to make it possible by summer 2026. Thank you for your patience!

Do you offer local pick-up?

Yes. Our studio is located in Boston, Massachusetts. Please select the local pick-up option before checking out.